Paperless Knowledge, Inc. has partnered with

With Paperless Knowledge you can ensure a ‘Win-Win’ for your Customers and the Agents Who Serve Them

Paperless Knowledge realizes that today, most customers expect organizations, especially government organizations, to have a self-service option as part of their customer experience. The key to a positive and highly effective self-service experience is a sound knowledge management system (KMS).

Knowledge Management ensures the content that is accessible via self-service channels is well-written, well-organized and is the right information, delivered to the right parties, at the right time, across all channels and communication touchpoints.

If optimized a knowledge management system can render self-service channels highly effective, expedite time to issue resolution and create a highly rewarding customer experience.

The compelling case for Knowledge Management is borne out by the statistics

Realize Big Savings

Projected annual savings of $1-3 million, using enhanced self-service in a knowledge management system

Optimize CX

Using data analytics, diagnose and address usability, to enhance self-service process flows and improve the customer experience

Retain Corporate Tribal Knowledge

Proper content creation and curation prevents the loss of valuable knowledge

Maximize FCR

Sharing information and lessons learned with agents and supervisors enables them to resolve more issues in the first call

Lower Support Costs

Deflecting calls from real-time interactions to relevant sources of information reduces transactional support costs from dollars to pennies

Streamline Workflows

Embed your online meetings experience into everyday applications like Google®, Microsoft® and more.

Rapid Playback

On Average, a Knowledge Management System pays for itself in 6-8 months

Leverage Best Practices

Expert Content Management technicians create, optimize and curate content to help drive more self-service adoption and usage

Free-up Your Agents

Enabling customers to self-help via easy access to relevant information, enables agents to focus on higher level issue resolution

Enghouse Collateral

Knowledge Management: eKMS